Subscription & Billing

Your subscription lives with the App Store or Google Play and they handle all billing securely, which also means subscription changes can only be made from your store account. Here's where to find yours:

• Subscribed via the App Store → on your iOS device: Settings → [your name] → Subscriptions → Tiny Minies
• Subscribed via Google Play → Play Store → Profile → Payments & subscriptions → Tiny Minies

From there you can change your plan, turn off renewal, or cancel - it all takes under a minute. And if you get stuck anywhere along the way, write to us; we're happy to walk you through it.

You can switch to any available plan whenever you like - upgrades, downgrades, all of it. Like all subscription changes, this happens through your store account:

• App Store: Settings → [your name] → Subscriptions → Tiny Minies → See All Plans → choose your new plan
• Google Play: Play Store → Profile → Payments & subscriptions → Subscriptions → Tiny Minies → choose your new plan

You'll see all available plans and prices right there. App Store and Google Play handle the timing too. Typically your new plan starts when the current billing period ends, and Apple or Google will confirm the details before you commit.

Your subscription is billed through your store account, so that's where your payment method lives. Update it there and it applies to Tiny Minies automatically:

• App Store: Settings → [your name] → Payment & Shipping → add or update your card
• Google Play: Play Store → Profile → Payments & subscriptions → Payment methods

No need to change anything in the app, the next charge simply uses your updated method.

We'll be sorry to see you go - and if something isn't working the way you hoped, we'd love the chance to help first. Write to us; whatever the issue is, we'll do our best to fix it.

If you'd still like to cancel, it's simple and takes a minute - like all subscription changes, it happens through your store account:

• App Store: Settings → [your name] → Subscriptions → Tiny Minies → Cancel
• Google Play: Play Store → Profile → Payments & subscriptions → Tiny Minies → Cancel

One important note: deleting the app does not cancel your subscription. To stop future charges, make sure to cancel from your store account as shown above.

You'll keep full access until the end of your current billing period. And your child's progress will be waiting if you ever come back.

Here's our promise first: if you request a refund within 7 days of a charge, we'll support it. A happy family matters more to us than a payment.

The practical side depends on where you subscribed, because payments are processed by the stores:

• App Store: Apple handles all refunds directly, and by their policy we can't issue them ourselves. Request yours at reportaproblem.apple.com, usually processed within a few days. If you hit a wall, tell us - we'll help you navigate it.
• Google Play: Within the first 48 hours, request a refund straight from the Play Store. After that, contact us directly and we'll take care of it under our 7-day promise.

Whatever your situation, write to us with your receipt. We'll point you in the right direction and stay with it until it's resolved.

Most unexpected charges turn out to be a trial that converted or an annual renewal. So a quick check of your subscription status usually solves the mystery:

• App Store: Settings → [your name] → Media & Purchases → Purchase History (or visit reportaproblem.apple.com to see every charge)
• Google Play: Play Store → Profile → Payments & subscriptions → Budget & history

If something still doesn't look right, write to us with your receipt, and we'll figure it out together.

Welcome back! Just open the app, sign in with the same account, and choose a plan. Your child's profile and progress will be right where they left them.

Alternatively, you can resubscribe through App Store or Google Play:

• App Store: Settings → [your name] → Subscriptions → scroll to Tiny Minies (listed under inactive subscriptions) → choose a plan → confirm
• Google Play: Play Store → Profile → Payments & subscriptions → Subscriptions → Tiny Minies → Resubscribe → confirm

Either way, your child's profile and progress will be right where they left them.

Don't worry - this is almost always a matching issue, and it's quick to fix. Your subscription connects to the app in one of two ways:

• Through your account: if you created a Tiny Minies account, just sign in with the same email on any device, and Premium comes with you.
• Through the store: without a Tiny Minies account, your purchase is tied to the App Store or Google Play ID that made it. Premium will only appear on devices signed in to that same store account.

The classic scenario: you subscribe on your own phone, then open the app on your child's tablet - and the tablet doesn't know about the purchase. This is exactly why we recommend creating an account: it links your subscription to you, not to a single device.

Still stuck? Send us a message with the email or store account you used and we'll sort it out quickly.