Technical Support

Signing in to Tiny Minies is password-free: enter your email, we send you a confirmation code, you type it in and done. If it's not working, try these in order:

• Double-check the email address - typos are the #1 culprit.
• Check your inbox for the code - and give it a minute; sometimes it takes a moment to arrive.
• Look in spam or junk - confirmation emails occasionally land there.
• Request a new code - codes expire after a while, so a fresh one often does the trick.
• Update the app - older versions can misbehave.

Still locked out? Write to us with your email address and we'll get you back to Tiny Minies.

Yes, you can use Tiny Minies on up to 5 devices. All you need is a Tiny Minies account: sign in with the same email on each device, and everything stays in sync - your subscription and your child's progress.

Phone in the car, tablet at home. The journey continues right where it left off.

You can change it yourself in under a minute:

• Open the Parents Area and go to Account.
• Tap your email address, then change email.
• Enter your new email, confirm it with the code we send and you're done.

Your subscription and progress all stay exactly where they are; only the sign-in email changes.

We'd be sad to see you go, but it's your data, and we'll take care of it. Just send us a message from the email address linked to your account, and we'll delete it for you and confirm once it's done.

A couple of things to know before you write:

• Deletion is permanent, so your child's progress can't be brought back.
• Deleting your account doesn't cancel an active subscription. If you have one, cancel it first from the App Store or Google Play (see "How do I cancel my subscription?").

Nine times out of ten this is a matching issue, fixed in under a minute:

• Signed in with an account? Make sure it's the same account email you used when subscribing.
• No account? Then your purchase is tied to the App Store or Google Play ID that made it. Open the app on a device signed in to that same store account. (Bought it on your phone but opening your child's tablet? That's the classic mismatch - creating an account solves it for good.)
• Restart the app. Sometimes Premium just needs a nudge to show up.

If Premium still isn't showing, contact us with your receipt and we'll fix it as a priority.

Payment failures almost always come from the store side - usually an expired card or insufficient funds. Check your payment method, update it if needed, and try again:

• App Store: Settings → [your name] → Payment & Shipping → update your card
• Google Play: Play Store → Profile → Payments & subscriptions → Payment methods

If everything looks right and the payment still won't go through, your bank or the store's support team can see details we can't. They're the fastest path to a fix.

Good news: there's nothing to press. Tiny Minies restores your purchase automatically as long as you're on the device you bought it with, or signed in to your account on any other device.

So if Premium isn't showing, it's usually one of two things:

• You're on a new device without signing in: sign in with your account email and Premium follows you.
• You don't have an account yet: open the app on a device using the same App Store or Google Play ID that made the purchase.

If it still won't appear, send us a message with your receipt and we'll restore it for you.

Tiny Minies runs on most phones and tablets:

• iPhone & iPad: requires iOS 15.0 / iPadOS 15.0 or later
• Android phones & tablets: requires Android 8.0 or later

A tip for the smoothest experience: keep the app and your device's software up to date, and make sure you have enough free storage. Tiny Minies is a big world (around 550 MB, plus any content you download for offline play).

Open the App Store or Google Play, search for Tiny Minies, and tap Update if one is available. Keeping the app updated fixes most issues before they happen.

Sorry about that! This checklist resolves most issues:

• Close the app fully and reopen it
• Check for an app update
• Restart your device
• Check your internet connection
• Reinstall the app (your account and your child's progress are safe)

Still not working? Tell us your device model and what's happening and we'll dig in.

A few quick checks usually bring the sound back:

• Check the app's own settings: in Settings, make sure music and sound effects aren't turned down or off.
• Check the device: the silent/mute switch and volume level; tablets love to hide these.
• Free up the audio: close other apps that might be holding it (music or video apps in the background).

For videos that won't load, it's usually connection speed. Try switching between Wi-Fi and mobile data.

Still no luck? Write to us with your device model, we'll check the logs on our end and find what's off.